Return and Refund Policy

Each piece of jewelry is carefully packaged before shipping. Shipping is free, and a tracking link will be provided to monitor the way of the shipment. If the package is lost in transit, Yon & Ole will cover the cost. This means that the tracking report stopped before a delivery attempt could be made. Yon & Ole also covers the costs if the jewelry is damaged during transit.

The customer is responsible for the effort, cost, and risk associated with returns. In case of a return, please contact us by using the contact form on the shop site. It is important that the jewelry is sent in its original condition and via registered airmail with a tracking link to the given warehouse address. The jewelry will be checked upon receipt, and if it is undamaged, a refund will be initiated. Please note that there is a 14-day return policy.


Returns that are not accepted:
i. Earrings with pins or threaders for hygiene reasons.
ii. Jewelry with reduced prices (discount promotions).